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Cancelation and Refund Policy

If You Have to Cancel, We Can Help!

What is your cancellation and refund policy?

You are required to give 48 hours’ notice for cancellations. Cancellations made more than 48 hours prior to your event will be refunded in full. If you need to make a short-notice cancellation, within the 48-hour window of your booked time, we will not provide a refund but will provide you with 100% of the booking cost in the form of store credit. You will be able to use the store credit to re-book your game for a different date or time to be used within 90 days of cancellation.

Thank you for your help with this policy. We have been in business for several years now and found this policy to be more than fair.

Please feel free to call us at 304.208.8057 and we can help you rebook your time at Battlearium.